100% Customer Satisfaction is our Goal! We take pride in our customer service, and delight in working with our high number of repeat customers. Mascot Factory guarantees all merchandise manufactured or sold to be unconditionally free from defects of material and workmanship. Any merchandise found to be defective will be replaced.

What is your minimum order?

Our minimum order is as low as 24 pieces for our larger items, and 72 pieces for our smaller items.

Do you offer bulk discount?

Yes. You can see our quantity discounts on each product page. Typically, the price breaks occur at 144, 288 and 600 pieces.

Can I order less than the minimum?

Yes, and no. The total amount of your order must exceed $100. And there will be a $25 additional setup charge.

What other costs are there? Are setup fees included?

The prices you see already include the item and your one color imprint/message. The only additional cost is for UPS ground shipping. If you need a multicolor imprint/message, there is a $25 setup fee, and a 25 cents per imprint charge.

How long does it take to make my order?

Allow 5 to 10 working days depending on item availability, or roughly 1 to 2 weeks. For non-imprinted items, allow 1 working day. Rush Orders can be accommodated if available. Rush Orders are charged at $75 for 2 working days turnaround, $50 for 3 working days turnaround, and $25 for 4 working days turnaround. Larger orders may require more production time, depending on quantity.

What format do you receive artwork?

We accept camera ready artwork for PCs in the following formats: Adobe Illustrator (AI), Encapsulated Postscript (EPS), Corel Draw (.CDR) or Adobe Photoshop (PSD). In general, we can produce simple artwork for your approval for free if your message and logo is simple and requires less than 15 minutes of work. However, artwork charges will apply at $15 per 15 minutes for more complicated artwork.

Can we assort the animals?

Yes. For some of our product families (Beanbag Animals, Keychains, Baby Nosey, Magnets, Fuzzy Dice), we offer them in different animal styles and colors. You can choose different animals or colors to complete your order. As long as the artwork is the same, and the ink color stays the same, there is no additional charge.

Can you embroider on the bears?

For our football, basketballs, and fuzzy dice, we can use embroidery patches with your logo or imprint on them. Please allow 4 weeks production time after you approve the artwork. We cannot embroider our other in-stock items. With our custom plush 600 piece minimum, we can embroider anything you need.

What do your fonts look like?

Check the fonts within Microsoft Word or any desktop publishing software to see which fonts you like.

How do I get my art to you?

You can email your art over to us at art@mascotfactory.com, or use the Upload Art File link on the menu on the left side of our homepage.

Can you match PMS colors?

Yes. We can mix our colors according to the PMS color chart recipes, and come close to your PMS colors with no charge. However, if exact match is needed, and we do not stock that color, there will be an ink charge ranging from $50 to $100, depending on what we have to pay to buy that color.

We would like to buy in bulk, with repeat orders. Can we get a discount?

Please contact us for more details.

Where will my order be shipping from?

Your order will be shipped from our factory in Orlando Florida.