Frequently Asked Questions
Frequently Asked Questions on our Wholesale In Stock Plush
Frequently Asked Questions for Custom Plush
100% Customer Satisfaction is our Goal! We take pride in our customer service, and delight in working with our high number of repeat customers. Mascot Factory guarantees all merchandise manufactured or sold to be unconditionally free from defects of material and workmanship. Any merchandise found to be defective will be replaced.
Our minimum order is as low as 24 pieces for our larger items, and 72 pieces for our smaller items.
Yes. You can see our quantity discounts on each product page. Typically, the price breaks occur at 144, 288 and 600 pieces.
Yes, and no. The total amount of your order must exceed $100. And there will be a $25 additional setup charge.
The prices you see already include the item and your one color imprint/message. The only additional cost is for UPS ground shipping. If you need a multicolor imprint/message, there is a $25 setup fee, and a 25 cents per imprint charge.
Allow 5 to 10 working days depending on item availability, or roughly 1 to 2 weeks. For non-imprinted items, allow 1 working day. Rush Orders can be accommodated if available. Rush Orders are charged at $75 for 2 working days turnaround, $50 for 3 working days turnaround, and $25 for 4 working days turnaround. Larger orders may require more production time, depending on quantity.
We accept camera ready artwork for PCs in the following formats: Adobe Illustrator (AI), Encapsulated Postscript (EPS), Corel Draw (.CDR) or Adobe Photoshop (PSD). In general, we can produce simple artwork for your approval for free if your message and logo is simple and requires less than 15 minutes of work. However, artwork charges will apply at $15 per 15 minutes for more complicated artwork.
Yes. For some of our product families (Beanbag Animals, Keychains, Baby Nosey, Magnets, Fuzzy Dice), we offer them in different animal styles and colors. You can choose different animals or colors to complete your order. As long as the artwork is the same, and the ink color stays the same, there is no additional charge.
For our football, basketballs, and fuzzy dice, we can use embroidery patches with your logo or imprint on them. Please allow 4 weeks production time after you approve the artwork. We cannot embroider our other in-stock items. With our custom plush 600 piece minimum, we can embroider anything you need.
Check the fonts within Microsoft Word or any desktop publishing software to see which fonts you like.
You can email your art over to us at firstname.lastname@example.org, or use the Upload Art File link on the menu on the left side of our homepage.
Yes. We can mix our colors according to the PMS color chart recipes, and come close to your PMS colors with no charge. However, if exact match is needed, and we do not stock that color, there will be an ink charge ranging from $50 to $100, depending on what we have to pay to buy that color.
Please contact us for more details.
Your order will be shipped from our factory in Poway, California 92064.
Our minimum quantity is 600 pieces, which is one of the lowest in the industry.
No, and yes. If you have an item that is larger in size (20" or bigger), or if you need split shipments to make the 600 piece minimum, we may be able to help! Contact us for more details.
We take pride in our customer service, and delight in working with our high number of repeat customers. Mascot Factory guarantees all merchandise manufactured or sold to be unconditionally free from defects of material and workmanship. Any merchandise found to be defective will be replaced.
Our prototype fee is $250. You do get $125 credited back towards your main order once you approve your prototype for the mass production with us. Our prototype fee is one of the lowest in the industry.
No. We have one of the lowest fees in the industry. We do invest a lot of time in designing your prototype, and incur high shipping costs from our factory.
Our in-house design team will work directly with you in getting your custom plush to look and feel exactly as you would like them. For many of our competitors, your interaction is only with an account representative. We make our plush designers available to you so that your feedback is incorporated accurately into your custom plush. .
The cost of your custom plush depends on the size of the plush, the type of materials you would like us to use, the body position you would like, the amount of detail and complexity of your plush, and the quantity that you will order. We can provide you with estimates once we have had the chance to look at your pictures/drawings/sketches, or after we've had the chance to discuss with you your custom plush item. Let us know your needs, and we can work within your budget.
The typical custom plush project takes 3 to 5 months to complete. The first 2-4 weeks is spent on prototype design, the next 4 to 8 weeks is for production. The rest of the time is for transportation. We can accommodate rush orders as quickly as 45 to 50 days. To achieve this, we will need you to approve the prototype via email photos only. We will also need to air freight your plush items as oppose to ocean freight. Call us for details.
Your prototype fee is due as soon as you decide to create a prototype with us. Once you are 100% happy with your prototype and wish to order your plush, we require a 50% deposit for your order. The remaining amount is due before your order leaves our California warehouse. We accept checks, credit cards, purchase orders, money orders, and magic beans for payment.
Yes. We can personalize your custom plush in a variety of different ways, including silkscreening on the attire or the item, direct embroidery, your own hang tags, and personalizing your sewn in labels. Call us for details.
We have some of the best plush designers in the industry, with extensive experience in making any plush item you can imagine!!! We strive for 100% customer satisfaction, and will work with you to create your plush to look and feel exactly the way you want it!
We have some of the best plush designers in the industry, with extensive experience in making any plush item you can imagine!!! We sell to over 200 colleges and universities, and also are offiicially licensed to manufacture stuffed mascots for Minor League Baseball, Minor League Hockey as well as manufacture many trademarked and licensed products. High quality is crucial to our customers, and we back our products with great customer service! We strive for 100% customer satisfaction, and will work with you to create your plush to look and feel exactly the way you want it!
Your quote already includes sea shipping freight to California. There will be additional transportation cost from California to your final destination. We can give you a ballpark estimate along with your quote.
We call this a good problem to have. Just let us know during our initial conversations, and we can plan different options that will allow us to deliver your re-order on time.
Yes, our plush items meet or exceed health and safety standards. We can provide product testing documentation if you require them.
No. As with most products, you really do get what you pay for in the plush industry. We are very competitive in pricing relative to our quality. We do not make cheapie type plush found at theme parks, vending machines etc, so we are not always the lowest cost provider.
Yes. Please contact us for details.
Call or email us, and we can get started. We will first need to collect the prototype fee from you; checks, credit card, or PO's are fine. We will then need to schedule our initial design conference call, where we will ask you a bunch of questions on how you would like your custom plush to look and feel. Based on your feedback, we will create a prototype that we will first email photos to you for initial feedback, and then mail the physical sample to you for any more revisions needed.
No problem! We can pack your animals anyway you need them to be packed, including in individual poly bags, fixed quantity per box, defined box sizes, compartmentalization within each box etc. Just let us know what you need!
When you place an order with us, you represent and warrant that you have the authority to order, purchase, and distribute our products with the names, trademarks, copyrights, logos, etc., specified on your order. If you have an idea that you would like to keep under wraps, we are comfortable signing standard Non Disclosure Agreements (NDAs), and we can also provide a standard NDA if you need one.